Lagos Police Force Introduces Comprehensive System To Address Complaints And Enhance Officer Accountability




The Lagos State Police Command has taken a significant step towards fostering transparency and accountability within its ranks by unveiling an integrated mechanism known as the Complaint Response Unit (CRU). This initiative aims to effectively manage and respond to citizen grievances regarding police conduct.

Operational as of now, the CRU is open for engagement through various communication avenues. Citizens can register their complaints via a designated phone line (0908 748 2365), a dedicated WhatsApp number (09111111151), or the official website (

Expanding its accessibility, the CRU is also actively engaging with the public through social media platforms. Complaints can be lodged on the command’s Facebook account (Lagos CRU), Instagram handle (policeng lagos), and Twitter account (@Lagos_PoliceCRU).

An exemplary instance of the CRU’s swift response occurred on August 27, when a user named “Darams” shared their encounter with a police officer at an Ikoyi station. In a prompt reply, the CRU affirmed the unconstitutionality of soliciting money from citizens and requested additional details via direct messaging.

The Acting Inspector General of Police (Ag. IGP) has commended the CRU’s proactive efforts, and CP Idowu Owohunwa, the Lagos Commissioner of Police, has been commended for upholding the standards outlined in Section 131 of the Police Act 2020, which allowed for the creation of the CRU.

At the inauguration ceremony, notable people in attendance were former NBA President Olumide Akpata, constitutional attorney Femi Falana, and women’s rights activist Josephine Okei-Odumakin. Falana stated the resolve to create a CRU in the Federal Capital Territory of Abuja, while Akpata pledged to facilitate the establishment of such units in the states of Edo and Delta.

Falana emphasized the necessity of defending human rights and issued a warning against the use of torture and wrongful detentions by law enforcement. He emphasized current legislation that requires a lawyer to be present in every police station to ensure that people’s rights are protected.

Falana made the offer to represent police officers accused unfairly in court as a sign of fairness; promoting the pursuit of equity and justice inside the judicial system.








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