NCC’s Emergency Response Centers Drive Employment And Economic Ventures


Apart from their vital function in delivering swift emergency services to the Nigerian populace, the Emergency Response Centres (ERCs) initiated by the Nigerian Communications Commission (NCC) are now emerging as significant employment hubs for numerous Nigerian youths and professionals. These centers are also catalysts for informal business activities that span the entire nation.

Currently operating across state capitals in Nigeria, there are a total of 27 fully operational ERCs accessible through the toll-free number 112. These centres, taking inspiration from the well-known 911 system in developed nations, extend immediate assistance to individuals confronting urgent situations such as fires, robberies, accidents, health emergencies, and violent attacks. Individuals can easily connect with response agencies for aid by dialing the three-digit code, 112.

Reuben Muoka, Director of Public Affairs, has affirmed that an additional quartet of centres is undergoing testing and is slated to commence operations in September 2023; thereby bringing the aggregate to 31 centres. Another batch of four centres is anticipated to be operational by year-end.

Muoka detailed that the NCC has furnished response agencies like the police, Nigeria Security and Civil Defence Corps (NSCDC), Fire Service, Federal Road Safety Corps (FRSC), Nigerian Centre for Disease Control (NCDC), Ambulance Service, and State Emergency Management Agencies (SEMA) with technology platforms such as Computer-Aided Dispatch (CAD) systems. These platforms are designed to expedite the efficient dispatch of emergency calls through the national toll-free number, 112.

The rationale behind the easily memorable three-digit code, 112, is to facilitate swift reporting of emergencies by citizens. Muoka noted that equipped with cutting-edge communication tools including digital radios, Internet Protocol(IP) Systems, and geo-location technologies, ECC agents are primed to rapidly ascertain the location of incidents, ensuring the effective delivery of rescue services.

Functioning round the clock, the ERCs are manned by agents working in shifts to ensure continuous aid. Response agencies such as the police have been furnished with mobile communication devices; enabling them to instantly receive crucial information from call agents at the centres. This capability ensures adept command and control during emergencies nationwide.

As the ERCs amplify their role in emergency communication, they concurrently generate employment prospects. Each centre employs call agents, facility/IT personnel, and administrators. The Commission has meticulously established competitive remuneration to attract Nigerian youths and other professionals. Presently, more than 1,200 individuals are employed across the 27 operational centres, and this figure is set to rise with the full operationalisation of an additional eight centres by 2024.

Native Nigerian consultants oversee the centres, managing both operational and facility aspects.








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