TASK FORCE ESTABLISHED TO ADDRESS PASSENGER CONCERNS AFTER FOREIGN AIRLINES’ RELOCATION

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The Federal Government has taken decisive action to alleviate the discomfort and complaints stemming from the recent relocation of international airlines to the new terminal at Murtala Muhammed International Airport (MMIA) in Ikeja, Lagos. The Minister of Aviation and Aerospace Development, Festus Keyamo, announced the formation of a task force over the weekend; highlighting the government’s commitment to swiftly resolving these issues.

The Minister acknowledged the urgency of the airlines’ relocation; a response to a recent fire incident in the old terminal’s basement which raised safety concerns. The newly appointed task force is tasked with addressing the grievances raised by passengers, particularly regarding congestion and discomfort, linked to this transition.

Keyamo emphasised that the task force’s primary objective is to ensure passengers’ concerns are not only heard but also promptly addressed. He urged patience from all stakeholders, emphasising their critical role in facilitating a smooth transition for everyone involved.

He further outlined the measures to be implemented; including enhanced signage, dedicated support staff, and improved communication channels. The government also committed to transparency, promising regular updates on the progress made in handling concerns arising from the airlines’ relocations.

Hassan Musa, a retired permanent secretary and former Director of the Department of Air Transport Management, has been appointed to lead the task force. He will be supported by Adebayo Oladipo, the General Manager for Aerodrome at the Nigerian Civil Aviation Authority (NCAA), Mr. Collins Mukoro, a Special Assistant to the Minister of Aviation and Aerospace Development, Mrs. Uyoyou Edhekpo, also a Special Assistant to the Minister, and Mr. Henry Agbebire, another Special Assistant.

During his recent inspection of Lagos Airport, Minister Keyamo set a deadline of October 1, 2023, for the completion of the relocation process. The government is determined to prioritise passenger comfort, safety, and overall satisfaction throughout this transitional period.

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