The Nigerian Electricity Regulatory Commission (NERC) is poised to launch a Customer-Centric Call Centre on October 5, 2023. This initiative is strategically designed to bolster communication channels between NERC, electricity consumers, and stakeholders within the Nigerian Electricity Supply Industry (NESI). The central goal is to expedite the resolution of customer complaints and elevate the overall quality of service.
Situated at the NERC headquarters in Abuja, this Call Centre will serve as a vital platform for electricity consumers across the nation. It empowers them to voice their concerns directly to the commission, ensuring they receive swift responses to their grievances. This move underscores NERC’s commitment to bridging the communication gap between the regulator and its valued clientele, guaranteeing instant dissemination of crucial information and precise issue clarification.
The inauguration of this significant facility is scheduled for October 5, 2023, with the presence of NERC Chairman. This step signifies a critical stride towards enhancing customer satisfaction and service efficiency within the realm of the Nigerian electricity sector. It is poised to foster a more seamless and responsive interaction between NERC and its diverse customer base, ushering in an era of improved communication and heightened service standards.