NCAA Unveils New Portal To Check Flight Delays, Cancellations

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In a bid for air travellers to monitor flight delays and cancellations, the Nigerian Civil Aviation Au­thority (NCAA) said it is planning to launch a new portal solely for that purpose.

Over the week­end at the annex office of NCAA, Lagos, Capt. Chris Najomo, the Acting Director-General Civil Aviation (ADGCA) said the portal will be ready for launch in the next three months; explaining that with the portal, air travellers will be able to lodge their complaints and receive responses in real time.

Najomo, however, said that the airlines alone could not be blamed for the constant flight delays and cancellations, rather, factors like weather, Very Important Persons (VIP) movement, and technical issues can also contribute to flight delays and cancellations.

Besides, in the course of trying to extend flying hours for operators and reduce flight cancellations, NCAA was considering providing night landing facilities in some of the aerodromes to enable airlines to have extended hours of operations across the country.

He said: “Talking about delays and cancellations, if you must know, when a delay happens, consumer protection officer on duty will investigate what is the cause of that delay before any pronouncement is made, and you all know that of course most times, or sometimes these delays are not the fault of the airlines.

“But, for those delays that are caused by the airlines, we begin to ask them what happened and are going to give compensation to their passengers; like for the first two hours you must serve refreshment. After two or three hours, you must refund cash if they have bought their ticket by cash, or if you bought your ticket online it takes 14 days to get your cash for refund. These are stated categorically in the Act. You must follow it to ensure that all these are actualised.

“We are not just protecting the airlines; we are also protecting the passengers. That is why we do enlightenment campaigns, and at times you see people walking to the airport 20 minutes before departure, and when they are denied boarding they start complaining. Who is at fault? Some airlines automatically do what is called a refund and others give 50 percent of the reduced fares as compensation.”

 

 

 

 

 

 

 

 

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